FAQs

Orders & Payments

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What payment methods do you accept?

We accept major debit and credit cards, PayPal, and other secure online payment options available at checkout.

Can I change or cancel my order?

Orders can only be modified or canceled within a short time after placement. Please contact us immediately at [support email] if you need assistance.

Will I receive an order confirmation?

Yes. Once your order is successfully placed, you will receive a confirmation email with your order details.

Shipping & Delivery

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Do you ship internationally?

Yes

How long does shipping take?

Processing typically takes 1–3 business days. Shipping times vary depending on your location and selected shipping method.

How can I track my order?

Once your order ships, you will receive a tracking number via email.

Products & Ingredients

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Are Mosheko cosmetics safe for sensitive skin?

Our products are formulated with quality ingredients. However, we recommend performing a patch test before full application, especially for sensitive skin.

Are your products cruelty-free?

Yes, Mosheko.com is committed to cruelty-free practices. We do not test our products on animals.

Do you offer vegan products?

Some of our products are vegan-friendly. Please check individual product descriptions for full ingredient details.

How do I know which shade or product is right for me?

Each product page includes descriptions and guidance. If you need personalized help, contact our support team.

Returns & Refunds

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What is your return policy?

Due to hygiene reasons, cosmetics may only be returned if unopened and unused within [X] days of delivery.

What if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery with photos, and we will resolve the issue promptly.

Affiliate Program

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Do you have an affiliate program?

Yes! We offer an affiliate program for individuals with at least 500 organic followers. Visit our Affiliate page for more details.

Contact & Support

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How can I contact customer support?

Email us at [email protected] or use the contact form on Mosheko.com. We aim to respond within 24–48 business hours.