Return and Refund Policy

We stand behind the quality of our products and want you to have a positive experience.

Eligible Defective Returns (Shipping Label Provided)

We will provide a return shipping label if the product arrives with:

• Broken containers

• Leaking products

• Contaminated or improperly sealed items

• Manufacturing defects (separation, unusual odor, texture issues)

To qualify:

• Photo or video proof is required

• Claims must be submitted within 48–72 hours of delivery

If approved, a replacement or refund will be issued.

All Other Returns

For non-defective returns:

• Return window: 14 business days from delivery

• Customer is responsible for return shipping

• A 10% restocking fee will be applied

• Items must be unused and in original packaging

Returns that do not meet these conditions may be denied.

Refund Processing

Once the return is received and inspected:

• Approved refunds are issued to the original payment method

• Processing times depend on your bank or card provider

How to Start a Return

Contact our support team with your order number and details:

Email: contact@mosheko.com
Phone: (844) MOSHEKO / (844) 677-4356